Moisture Meter

How do I choose the right indoor plants for my home?

Explore our plant selection guide or contact our plant experts for personalized recommendations based on your space and preferences.

What care tips do you provide for the plants I purchase?

Each plant comes with detailed care instructions, and our website features helpful articles and videos to ensure you have all the information you need.

Do you guarantee the quality of your plants during shipping?

Yes, we take great care in packaging and shipping. Our plants are meticulously handled to ensure they arrive healthy and thriving.

What if my plant arrives damaged or doesn't meet my expectations?

Contact our customer support within the specified timeframe, and we'll gladly assist you with a replacement or refund. Your satisfaction is our priority.

How often do you restock your inventory?

We regularly update our inventory with new arrivals. Sign up for our newsletter to stay informed about the latest plant releases and promotions.

Are your plants pet-friendly?

Many of our plants are pet-friendly, but it's essential to check each plant's details. We provide information on toxicity and safety to help you make an informed choice.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and secure online payment gateways. Explore our checkout page for a list of accepted payment options.

Do you offer gift cards for your online store?

Yes, we offer gift cards of different denominations. They make perfect gifts for plant enthusiasts and are redeemable for any product on our site.

Can I track my order once it's been shipped?

Absolutely! Once your order is dispatched, you will receive a tracking number via email. Use this number to track the real-time status of your delivery.

Do you ship internationally?

We currently offer domestic shipping. However, please check our shipping policy for any updates on international shipping availability in the future.

Does my plant come with a nice pot?

That is up to you! We don’t automatically bundle a plant with a pot as most plants come with plastic pots/grower pots in which you can repot them on your own. Check out our product pages as we have plenty of options for nice pots as well which fit nicely with the rest of your home. 

Last Updated: March 20/2024

Disclaimer: Damages or Dead Plants in Cold Weather

Please note that during colder weather conditions, especially in winter, plants may be susceptible to damage or even death if not adequately protected during transit. While we take every precaution to ensure the safe delivery of your plants, we cannot be held responsible for any damages or dead plants that occur due to extreme temperatures if customers do not select the appropriate shipping option, such as adding a heat pack, during checkout.

It is the responsibility of the customer to consider weather conditions and select the appropriate shipping option to ensure the safe delivery of their plants. We highly recommend adding a heat pack to your order if you live in an area experiencing cold temperatures to help protect your plants during transit. 

We will do our very best to review weather conditions ensuring that plants arrive safe. 

Thank you for your understanding and cooperation in ensuring the safe arrival of your plants.

Shipping Zones

• Our services are currently available for customers in both the United States and Canada.

Processing Time

• All orders are processed within 1-5 business days from the date of purchase depending on how busy we are the priority of service you chose. This processing time includes order verification, quality checks, allowing plant drying if needed, and packaging.

Shipping Methods

• We offer the following shipping methods:
• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Express Shipping: Estimated delivery within 1-2 business days.

Shipping Fees

• Shipping fees are calculated based on the destination, weight, and size of the product. Customers can view the shipping costs during the checkout process before finalizing their order.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's progress. Please note that it may take up to 48 hours for tracking information to be updated.

Shipping Providers

• We partner with trusted carriers to ensure reliable and efficient delivery of your orders. Our shipping providers may include, but are not limited to, Canada Post, USPS, UPS, and FedEx.

Customs and Duties

• For orders shipped to the United States, customers are responsible for any applicable customs duties or taxes imposed by their country's customs authorities.

Lost or Stolen Packages

• In the event that your package is lost or stolen during transit, please contact our customer support team immediately. We will assist you in filing a claim with the shipping carrier and ensuring a resolution.

Returns and Refunds

• Please refer to our Return Policy for information on returns, exchanges, and refunds.

Questions and Contact Information

• If you have any questions or need assistance with your order, please don't hesitate to contact us. Our customer support team is here to help you.

Changes to Shipping Policy

• We reserve the right to update our shipping policy as needed. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

Thank you for choosing us as your drop shipping partner. We aim to provide you with a seamless and satisfying shopping experience.